Terms & Conditions of Use and Purchase

These Terms & Conditions govern access to and use of the Ca’Øriginale platform, as well as the conditions applicable to the discovery, request, booking or purchase of products, services, experiences and content offered by independent Partners present on the Platform.

By using the Platform, the End Client declares that they have read, understood and accepted these Terms.

1. Definitions

1.1. Ca’Øriginale / Platform. Refers to the Ca’Øriginale ecosystem, including website, editorial pages, directory, marketplace, newsletter, social media, landing pages, contact forms, booking tools, concierge services, content and other channels managed by Ca’Øriginale.

1.2. End Client. Refers to any user, consumer, visitor, buyer, traveller or party who uses the Platform to discover, contact, purchase, book or enjoy the Partners’ Offerings.

1.3. Partner. Refers to the business, professional, artisan, producer, designer, artist, accommodation provider, restaurant, winery, workshop, wellness operator, experience organiser or other independent party presented on the Platform.

1.4. Offering. Refers to any product, service, experience, visit, workshop, tasting, stay, treatment, itinerary, booking, creation or other proposal made available by a Partner.

1.5. Content. Refers to texts, photographs, videos, interviews, descriptions, stories, editorial materials, images, trademarks, logos and any other element present on the Platform.

2. Nature of Ca’Øriginale

2.1. Ca’Øriginale is a platform for media, discovery, curation, promotion and facilitation of contact between End Clients and independent Partners.

2.2. Ca’Øriginale selects, tells the story of, presents and showcases businesses, products, services and experiences consistent with its own curatorial line.

2.3. Unless expressly stated otherwise, Ca’Øriginale does not act as seller, producer, reseller, importer, distributor, technical organiser of the experience, travel agency, tour operator, final service provider or party to the contract concluded between End Client and Partner.

2.4. The contract relating to the purchase, booking or enjoyment of the Offering is deemed concluded directly between the End Client and the Partner, unless expressly stated otherwise on the Offering page or during the purchase process.

3. Role of the Partners

3.1. The Partners present on Ca’Øriginale are independent parties and remain responsible for their own Offerings.

3.2. The Partner is responsible, by way of example, for:

• a) quality, authenticity, origin and conformity of the Offering;
• b) price, availability, taxes and additional costs;
• c) performance of the service or experience;
• d) delivery of the product, where applicable;
• e) invoicing, receipts or tax documents;
• f) assistance to the End Client;
• g) cancellations, refunds, returns, exchanges and warranties;
• h) licences, authorisations, certifications and insurance coverage;
• i) compliance with applicable law.

3.3. Ca’Øriginale may request information, documents and updates from Partners, but does not absolutely guarantee the absence of errors, omissions or variations in the information provided by Partners.

4. Access to and use of the Platform

4.1. The End Client undertakes to use the Platform in a lawful and correct manner and in compliance with these Terms.

4.2. It is prohibited to use the Platform for:

• a) unlawful, fraudulent or abusive purposes;
• b) providing false, incomplete or third-party data without authorisation;
• c) infringing intellectual property rights, privacy or the rights of third parties;
• d) interfering with the technical operation of the Platform;
• e) copying, extracting or reusing content without authorisation;
• f) circumventing booking, payment, tracking or contact systems where present.

4.3. Ca’Øriginale may suspend or restrict access to the Platform in case of improper, unlawful use or use contrary to these Terms.

5. Information on the Offerings

5.1. Information relating to products, services, experiences, availability, prices, times, places, conditions, restrictions, allergens, technical characteristics, materials, ingredients or commercial policies is provided by the Partner or prepared by Ca’Øriginale on the basis of the information received from the Partner.

5.2. Ca’Øriginale undertakes to present the Offerings in a curated manner consistent with its editorial line, but the Partner remains responsible for the truthfulness, completeness and updating of the information relating to its own Offering.

5.3. The End Client is invited to read carefully the description of the Offering, the applicable conditions, any restrictions and the cancellation, refund, return and warranty policies before proceeding with a request, booking or purchase.

6. Purchases, bookings and requests

6.1. Depending on the type of Offering, the End Client may:

• a) be redirected to the Partner’s website or channel;
• b) send a request via form;
• c) make a booking;
• d) purchase a product or service;
• e) use a code, coupon or personalised link;
• f) be assisted by a concierge service or a Ca’Øriginale contact channel.

6.2. Unless otherwise stated, acceptance of the order, booking or request is subject to the Partner’s confirmation.

6.3. The availability of products, seats, dates, services or experiences may vary and must be confirmed by the Partner.

6.4. Ca’Øriginale does not guarantee the continuous availability of any Offering.

7. Prices, payments, taxes and additional costs

7.1. The prices of the Offerings are indicated by the Partner or communicated on the basis of the information provided by the Partner.

7.2. Unless otherwise stated, any taxes, shipping costs, payment costs, bank fees, currency exchange costs, surcharges, local taxes or ancillary costs will be indicated before the conclusion of the purchase or booking, where applicable.

7.3. Payment may be made:

• a) directly to the Partner;
• b) through payment tools integrated into the Platform;
• c) through third-party providers;
• d) according to the methods indicated on the Offering page or in the confirmation communication.

7.4. The use of integrated payment systems does not, in itself, change the Partner’s role as seller or final provider of the Offering, unless expressly stated otherwise.

8. Conclusion of the contract with the Partner

8.1. Unless expressly stated otherwise, the contract relating to the Offering is concluded directly between End Client and Partner.

8.2. The Partner is responsible for the performance of the contract, delivery of the product, provision of the service, organisation of the experience and after-sales assistance.

8.3. Ca’Øriginale may facilitate contact, discovery, booking or payment, but does not assume the Partner’s obligations towards the End Client, save for mandatory legal obligations or express indication otherwise.

9. Consumer’s right of withdrawal

9.1. In the cases provided for by applicable law, the consumer End Client may exercise the right of withdrawal within 14 days of the conclusion of the contract or delivery of the goods, as provided for by applicable law.

9.2. The right of withdrawal generally applies to contracts concluded at a distance or off-premises, as provided for by Articles 52 et seq. of the Italian Consumer Code.

9.3. To exercise the right of withdrawal, the End Client must follow the instructions indicated by the Partner or on the Offering page.

9.4. Unless otherwise stated, the handling of the withdrawal, return, refund and any collection of the goods will be the responsibility of the Partner.

10. Exceptions to the right of withdrawal

10.1. The right of withdrawal does not apply in all cases. Some Offerings may be excluded from the right of withdrawal under applicable law.

10.2. By way of example, the right of withdrawal may be excluded for:

• a) goods made to measure or clearly personalised;
• b) goods that are liable to deteriorate or expire rapidly;
• c) sealed goods which are not suitable for return for hygiene or health reasons, if opened after delivery;
• d) services already fully performed, where the conditions provided for by law apply;
• e) services relating to accommodation, transport, catering or leisure, where the contract provides for a specific date or period of performance;
• f) digital content or digital services, in the cases provided for by applicable law.

10.3. The Italian Consumer Code provides for specific exceptions to the right of withdrawal, including personalised goods, perishable goods and leisure-related services where a specific date or period of performance is provided.

10.4. For experiences, workshops, tastings, stays, in-person activities, catering, hospitality, wellness treatments or other Offerings with a specific date, the Partner’s cancellation policies indicated on the Offering page may apply.

11. Cancellations, refunds, returns and warranties

11.1. Cancellation, refund, return, exchange, legal warranty and assistance policies are established by the Partner and communicated on the Offering page or before the conclusion of the purchase or booking.

11.2. The End Client must consult these policies carefully before purchasing or booking.

11.3. In case of a defective, non-conforming or damaged product, the End Client must contact the Partner in accordance with the methods indicated on the Offering page or in the order confirmation.

11.4. Ca’Øriginale may, where reasonable, facilitate communication between End Client and Partner, but the Partner remains responsible for handling returns, exchanges, warranties, refunds and complaints relating to its own Offering.

12. Experiences, hospitality and in-person activities

12.1. Some Offerings may consist of in-person experiences, including, by way of example, workshops, tastings, atelier visits, cooking classes, stays, treatments, wellness paths, cultural activities, gastronomic activities or other experiences with a specific date, place or availability.

12.2. The Partner is responsible for the organisation, safety, conduct, authorisations, licences, insurance coverage and conformity of the experience.

12.3. The End Client must comply with any instructions, times, physical requirements, age limits, safety rules, weather conditions, allergens, contraindications, codes of conduct or restrictions communicated by the Partner.

12.4. Save for mandatory legal obligations, Ca’Øriginale shall not be liable for accidents, delays, cancellations, unavailability, weather conditions, allergies, intolerances, adverse reactions, informational omissions, conduct of the End Client or the Partner, or damages arising from the organisation, performance or enjoyment of the experience by the Partner.

13. Allergens, health, safety and restrictions

13.1. For Offerings related to gastronomy, wine, catering, wellness, cosmetics, treatments, physical activities or in-person experiences, the End Client must promptly communicate to the Partner any allergies, intolerances, health conditions, pregnancy, physical limitations, dietary needs or other relevant information before the purchase, booking or participation in the Offering.

13.2. The Partner is solely responsible for providing correct, complete and updated information on allergens, ingredients, risks, restrictions, contraindications, physical requirements, safety conditions and methods of participation, where applicable.

13.3. Ca’Øriginale does not produce, prepare, administer, serve, store, handle or control food, beverages, cosmetics, treatments, products, environments, equipment or activities offered by the Partner, nor does it directly supervise the performance of in-person experiences.

13.4. Save for mandatory legal obligations, Ca’Øriginale shall not be liable for allergies, intolerances, adverse reactions, accidents, injuries, damages, informational omissions, errors in the composition of ingredients, failure to communicate risks or other consequences arising from the Offering, conduct, products, services, environment, equipment or organisation of the Partner.

13.5. The End Client remains responsible for assessing their own suitability to participate in an experience, treatment, activity or consumption of products, and must comply with the instructions, warnings and limitations communicated by the Partner.

14. Partner’s liability

14.1. The Partner is liable to the End Client for the Offering purchased, booked or enjoyed.

14.2. The Partner is liable, by way of example, for:

• a) defects, faults or non-conformity of the product;
• b) failure to perform or improper performance of the service;
• c) delays, unavailability or cancellations;
• d) false, incomplete or misleading information;
• e) breach of tax, health, consumer or sector regulations;
• f) accidents or damages connected to the experience, where attributable to the Partner;
• g) complaints, assistance, refunds, returns and warranties.

15. Ca’Øriginale’s liability

15.1. Ca’Øriginale undertakes to keep the Platform accessible, curated and consistent with its editorial and curatorial proposal.

15.2. To the fullest extent permitted by law, Ca’Øriginale shall not be liable for:

• a) quality, safety, conformity or availability of the Partners’ Offerings;
• b) delays, cancellations, refunds, returns or warranties handled by the Partner;
• c) accidents, allergies, intolerances or damages arising from the Partner’s activities;
• d) errors or omissions in the information provided by the Partner;
• e) malfunctions of third-party providers, payment systems, hosting, social networks, maps, booking tools or external services;
• f) loss of opportunity, indirect damages, subjective expectations or dissatisfaction not arising from a direct breach by Ca’Øriginale.

15.3. Nothing in these Terms limits the mandatory rights granted to the consumer by applicable law.

16. Editorial content and intellectual property

16.1. All content present on the Platform, including texts, photographs, videos, layout, selections, curations, descriptions, interviews, translations, editorial formats, visual identity and graphic materials, belongs to Ca’Øriginale or to their respective owners.

16.2. The End Client may not copy, reproduce, distribute, modify, publish, commercially use or exploit the Content without the prior written authorisation of Ca’Øriginale or the rights holder.

16.3. The Partners’ trademarks, logos and names belong to their respective owners.

17. External links and third-party services

17.1. The Platform may contain links to sites, pages, payment tools, booking systems, social media or services managed by third parties or by the Partners.

17.2. Ca’Øriginale does not control such sites or services and is not responsible for their content, conditions, privacy policy, cookie policy, availability or operation.

17.3. The use of third-party services may be subject to the terms and conditions of such parties.

18. Newsletter and communications

18.1. The End Client may subscribe to the newsletter or receive communications from Ca’Øriginale, where they have provided valid consent or another applicable legal basis.

18.2. The End Client may unsubscribe from promotional communications in accordance with the methods indicated in the emails received.

18.3. Partners may not automatically subscribe the End Client to their own newsletters or commercial communications without a suitable legal basis and, where necessary, valid consent.

19. Privacy and personal data

19.1. The processing of the End Client’s personal data is governed by Ca’Øriginale’s Privacy Policy.

19.2. When the End Client interacts with a Partner, purchases, books or sends a request relating to an Offering, certain personal data may be shared with the Partner to enable the handling of the request, order, booking or service.

19.3. In such cases, the Partner may process the End Client’s personal data as an autonomous data controller, in accordance with its own privacy policy, unless otherwise stated.

20. Complaints and assistance

20.1. For complaints relating to products, services, experiences, cancellations, refunds, returns, warranties or after-sales assistance, the End Client must contact the Partner responsible for the Offering.

20.2. The End Client may contact Ca’Øriginale to report problems relating to the Platform, inaccurate information, difficulties in contacting the Partner or conduct not consistent with the Platform’s standards.

20.3. Ca’Øriginale’s contact channel is: info@buscarolistudio.com

20.4. Ca’Øriginale may assess the report and, where appropriate, facilitate communication with the Partner, without automatically assuming responsibility for the Offering.

21. Changes to the Terms

21.1. Ca’Øriginale may update these Terms for legal, technical, commercial, operational or editorial needs.

21.2. The updated version will be published on the Platform with an indication of the update date.

21.3. Use of the Platform after the publication of the changes constitutes acceptance of the updated Terms.

22. Governing law and jurisdiction

22.1. These Terms are governed by Italian law.

22.2. For any disputes between Ca’Øriginale and the End Client, the competent court provided for by the applicable legislation shall apply, including the mandatory rules protecting the consumer.

22.3. Where the End Client is a consumer resident in the European Union, they may benefit from the mandatory protections provided for by the law of their country of residence, where applicable.

23. Contact

For questions relating to the Platform or these Terms, you can contact Ca’Øriginale at the following address: info@buscarolistudio.com

For questions relating to a specific Offering, product, service, experience, purchase, booking, cancellation or refund, the End Client must contact the Partner indicated on the relevant page or confirmation communication.

In the event of any discrepancy between language versions, the Italian version prevails.